Knowledgebase

Firstly check our knowledgebase

Our first recommendation is to check our knowledgebase as this is the quickest way to find an answer.

Announcements

Secondly, check the Announcements

Then check our Announcements page, to see if this is a problem we are already aware of or caused by scheduled maintenance.

Support Tickets

Then submit a support ticket

Then if you have not found an answer or solution to your problem, open a new support ticket so we can help you.

Support Advice

If you are experiencing a problem then please follow the Support procedure,

1. Knowledge-base
2. Announcements
3. Support Ticket

This will enable us to provide you with the quickest solution to your problem.

Our Average response time is about 10-15 minuets.

But during busy times it can take up-to six hour or more to get through all the Tickets, please be patient and we will get to you.

During busy times it can take up-to six hour or more to get through all the Tickets, please be patient and we will get to you.

During busy times we also leave to the end Tickets that are obviously and clearly answered in the Knowledgebase or the Announcements pages.

Also “bumping” (updating your ticket to try and get to the top of the que) does not work as our system cycles through Support Tickets placing the one with the latest update at the bottom, regardless of who updated it.

If your Ticket was / could be mistaken for an Advert or Spam, then it will be deleted.

No, A.M.A.R Hosting do not offer Phone Support. This is for several reasons, not least is so both sides have a record of what was said.

… But A.M.A.R Networking do offer Phone Support and Remote Assistance / Setup, this is chargable by them.

Email

These are the common emails,

Support@AMARHosting.co.uk

Sales@AMARHosting.co.uk

Info@AMARHosting.co.uk

Contact Form

Technically Email as well

By Post

Should you prefer,

A.M.A.R Hosting,
1 Loxley Meadow,
Burton Joyce,
Nottinghamshire
NG14 5ET